General Terms Of Business

The supplier :
Société Nouvelle FONTENILLE PATAUD 
8, avenue Ernest Grange 63300 Thiers - France
Tel  +33 (0) 473.80.18.34 Fax  +33 (0) 473.80.10.64
S.A.R.L au capital de 200000 Euros.
General Manager : Beata Steinberg
Export Manager : Gilles Steinberg
Business and Company Registration Number : B398209536
Professional Registration Number : RM63 Code APE : 2571Z  (makers of knives & cutlery)
N° SIRET : 39820953600018 European  Registration Number: FR 94398209536

This translation is given for convenience only. In case of litigation, the only authorized court is Thiers-France. As a French company, Fontenille-Pataud recognizes exclusively French law, language and arbitration.


Basic description of the articles and services offered for sale:

Articles of cutlery, all sort of knives (folding and not folding), chased metal, canteens, table settings, materials and individual parts for cutlery, other articles appending to cutlery. 
PLEASE NOTE:  The articles presented on our Website have been selected with care to give you a precise picture of what we are able to provide. Nevertheless, the photographs do not constitute a contractual obligation. Because we use natural source materials, it is not possible to guarantee for example, the exact color of the wood or horn. Your piece of cutlery will be as close to the same shade as shown in the photograph. Also, our pocket knives are handcrafted. Therefore, it is not possible to replicate the ornamentation exactly as depicted in the photograph. Should you wish any special requirements, feel free to e-mail or write it into the comment section of the order form.

Minimum Order : 

To cover handling and shipping charges the minimum order charge is 100 Euros.

General Delivery Times :

Cutlery and Canteens of cutlery : approx. 1 week.
Pocket knives : several days, except in the case of personalized knives (2 -3 weeks). Feel free to use the comment section of the order form, providing us your deadline or writing URGENT ORDER. We do understand and take care of your deadline.

Methods of transportation and insurance:

You will receive an e-mail when the goods are shipped. Please check your anti-spam software. We do have a contract with an insurance company for all goods leaving our workshop : that makes a purchase with us secure. For an economic and slow shipping to your home, take advantage of our offer for free shipping. Notice there is no tracking service available. For speedy delivery as well as for delivery to an office or a company, we recommend you to select (according to your country) DPD or FEDEX. The prices are reasonable and there is an efficient on-line tracking system available. 

Return policy - Cancellation:

An order can be cancelled after acknowledgement and goods can be returned within 14 working days from the date of delivery. We will reimburse you within 30 days except shipping fee as long as the product is sent back in perfect “as new” condition with its original packaging. THIS DOES NOT APPLY TO PERSONALIZED AND SPECIAL KNIVES including those build with special steels such as carbon steel, RWL34 , Damascus blades made especially for the customer.(French law : Article L121-20-2 Consumers Act). 

We recommend you to contact us before returning any parcel. We do not accept C.O.D. parcels or parcels where any charge including customs charge is asked. It is your responsibility to return all packages at your expenses.

Guarantees : 

Cutlery and table canteens: 2 years
Hand-made pocket knives: The quality of our manufacturing enables us to give you a lifetime manufacturer's guarantee against all faults or defects in our pocketknives. This guarantee, however, does not include damage incurred during improper usage. A knife should only be used for cutting; therefore, using it as a corkscrew, chisel, or screwdriver, for example, is considered abnormal and improper usage. The guarantee is in place as soon as the article leaves the workshop: subsequent carriage costs and risks are therefore the responsibility of the customer.